AI hallucinations are making entitled customers even worse

<figure> <img alt="Person’s hand holding a phone with a wooden face and Pinocchio nose." data-caption="" data-portal-copyright="Image: Cath Virginia / The Verge, Getty Images" data-has-syndication-rights="1" src="https://platform.theverge.com/wp-content/uploads/sites/2/2026/09/STKS536_AI_HALLUCINATION_D.png?quality=90&#038;strip=all&#038;crop=0,0,100,100" /> <figcaption> </figcaption> </figure> <p class="wp-block-paragraph">Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. "Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who asked that her last name be withheld to protect her identity. "And they'll order a fish dish that comes with a broth that is made of shellfish." </p> <p class="wp-block-paragraph">When she tells them a dish contains an allergen, she's had guests push back, saying ChatGPT disagrees. "They just want to talk to ChatGPT," Madison explains. "You're allergic to shellfish, and ChatGPT says there's no shellfish …</p> <p><a href="https://www.theverge.com/report/1002963/ai-hallucinations-customer-service-jobs-agents">Read the full story at The Verge.</a></p>