KT collects foreign customer feedback for better service

KT held an event to collect feedback from foreign customers as part of its efforts to improve services for international residents in Korea. According to the mobile carrier, 14 customers from Vietnam, Indonesia, Russia, the Philippines, Mongolia, Cambodia, Myanmar, Nepal, Sri Lanka and Malaysia attended the event held Wednesday at the Seoul Foreign Resident Center in Yeongdeungpo District, Seoul. The event was part of the company's customer engagement program, with executives meeting directly with consumers to hear their feedback and identify areas for improvement. It marked the fourth session of the program, following events with young customers in April, senior customers in May and residents of remote islands and mountainous regions in June. During the event, participants shared their experiences and suggestions as foreign residents, including mobile plan subscriptions, customer support and in-store assistance. A Russian customer said the registration process can be difficult because Russian names often exceed Korean character limits when transliterated. The customer also called for im