Seven Luck casino introduces 24-hour AI phone service in 4 languages

State-run casino operator Grand Korea Leisure (GKL) has introduced a 24-hour artificial intelligence (AI) telephone service at its Gangnam Coex branch, offering automated support in four languages — Korean, English, Chinese and Japanese — to streamline customer inquiries. The state-run casino operator said the AI call bot is the first system of its kind introduced in the industry and is designed to handle routine inquiries around the clock. Customers calling the branch can listen to an introductory message before asking questions in Korean or one of the three foreign languages, with the system responding in the language used. The AI service provides information about the casino's location, operating hours, parking facilities and admission requirements. Calls involving reservation checks or more detailed consultations are transferred to the appropriate staff members. GKL said it built a database of frequently asked questions during a trial operation conducted from June through September, using common customer inquiries to develop the system's responses. The company said the introduction